Shipping & Returns

Updated: Aug. 7, 2025

Shipping

Outdoor Tech is an online store with a physical location in Austin, Texas.
We work with multiple manufacturers and suppliers worldwide, which means shipping times may vary depending on the specific product you purchase. The shipping timeframe for each item is listed directly on its product page.

All orders to the continental U.S. are processed on business days. Due to carrier restrictions, we cannot ship to P.O. boxes. Processing time is typically 1–3 business days before the item is shipped.

For more information on international shipping, please contact us at vineslunar@gmail.com

Refund Policy

Returns

We want you to be satisfied with your Outdoor Tech purchase. If you are not happy with your order, please contact us at vineslunar@gmail.com as soon as possible, and we will work to resolve the issue promptly.

Return Address:
Contact at vineslunar@gmail.com

Return Eligibility:

• Items can be returned within 14 days of the purchase date.

• Products must be unused, in the same condition as received, and in their original packaging.

• Proof of purchase is required.

• Do not send your return to the manufacturer.

If more than 30 days have passed, we cannot offer a refund or exchange. In some cases, we may offer a discount or store credit.

Non-Returnable Items:

• Gift cards

• Personal care items

Incorrect Shipping Address

If you enter the wrong shipping address, we can re-ship your order once it is returned to us. The customer is responsible for the cost of re-shipping.
If you request a refund instead, we will deduct the original shipping cost and a 50% restocking fee.

Please double-check your shipping information before placing an order. If you notice an error, contact us immediately so we can update it before shipping.

Refunds

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to your original payment method within a set number of days.

Sale Items: Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same product, email vineslunar@gmail.com

Return Shipping Costs

• Customers are responsible for paying return shipping costs.

• Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted.

• For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.